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Services

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Moderation

Research agencies engage me for expert moderation -
from IDIs and TDIs
to ethnography.

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Design

I help teams develop effective guides and exercises -
from customer journeys to high impact projectives.

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Analysis

I participate in 
analysis and reporting -
providing slide feedback and joining debriefs and presentations.

Sampling of Experience

This is not a comprehensive list. Contact me to learn about my experience in a specific category.

Rare Disease

  • Rett Syndrome

  • X-Linked Hypophosphatemia (XLH)

  • Atypical-HUS

  • Paroxysmal Nocturnal Hemoglobinuria (PNH)

  • Thyroid Eye Disease (TED)

  • NMOSD

  • Achondroplasia (ACH)

  • Hemophilia A & B

  • Hereditary Angioedema (HAE)

  • Long-Chain Fatty Acid Oxidation Disorders (LC FAOD)

  • Primary Hyperoxaluria (PH)

  • Prurigo Nodularis (PN)

  • Hypophosphatasia (HPP)

  • Guillain-Barré syndrome (GBS)

  • Anti-GBM

  • Lysosomal Storage Disorders

  • Wilson's Disease

  • Muscular Dystrophies (DMD, LGMD)

Other Health Categories

  • Hypoparathyroidism

  • Contraceptives

  • Myasthenia Gravis

  • Autism

  • HIV

  • Pain Management

  • Major Depressive Disorder

  • Opioid Use Disorder

  • Allergy / Asthma / COPD

  • Dry Eye Disease

  • Diagnostics

  • Wound Care

  • Vaccines

  • CMV Infection

  • Diabetes

  • CV disease / PAD / HF

  • CKD / ESRD / dialysis

  • Integrated Health Systems

  • Sales Force Tools

Oncology​​

  • CAR T cell therapies

  • Bispecific antibodies

  • Checkpoint inhibitors

  • Non-Hodgkin's Lymphomas

  • Lung Cancer / NSCLC

  • Anal Cancer

  • Colorectal Cancer

  • AML

  • CLL

  • Breast Cancer

  • Chemo Induced Pain

  • GVHD

  • HSCT TMA

  • Neuroblastoma

  • Multiple Myeloma

Non-Health Categories

  • Financial Services

  • Faith Communities

  • Athletic Organizations

  • Higher Education

  • Home Improvement

  • Entertainment

CNS

  • MS

  • Migraine

  • Pseudobulbar Affect (PBA)

  • Alzheimer's / MCI

  • Parkinson's

  • ADHD

Testimonials

Partner at a 

Market Research Agency

Susan is an outstanding moderator. She takes the time to learn the context of the research as well as the specific client challenges that need to be addressed.

 

Regardless of the type of interview, she always probes deeper, in order to ensure we get the answers that our clients need.

 

This approach is typically recognized and appreciated by our clients, who know and request Susan by name.

Associate Director, Customer Insights at a

Pharmaceutical Manufacturer

Susan is exceptionally adaptive and refreshing to work with.

 

She always keeps her cool and brings a sense of calmness to the back room even during frenetic rounds of changes with multiple stakeholders.

 

We have trusted her with our most critical prelaunch projects and she always delivers.

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